Shipping policy

Shipping Policy

Last updated: 5/8/2026

Thank you for shopping with Pato. This Shipping Policy explains our order processing, delivery timelines, shipping fees, and other important delivery information.

Order Processing

Orders are processed within [1–3 business days] after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. During launches, promotions, or peak seasons, processing may take longer.

Delivery Time

Estimated delivery times are:

Cairo and Giza: [1–3 business days]
Alexandria and major cities: [2–4 business days]
Other governorates: [3–7 business days]

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, or circumstances outside our control.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery location and order value.

Standard shipping: 80 EGP
Free shipping on orders above: 1000 EGP

Any applicable shipping fees will be displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you may receive a confirmation message containing your tracking information.

Tracking details may take up to 24 hours to become active.

Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address and phone number.

Please contact us immediately if you need to update your delivery details. Once an order has been shipped, we may not be able to modify the address.

Additional delivery charges may apply if an order must be shipped again because of incorrect information, an unavailable recipient, or a refused delivery.

Delivery Attempts

The courier may contact you before delivery. Please ensure that your registered phone number is available.

If the courier is unable to deliver the order after the permitted delivery attempts, the order may be returned to us. Additional shipping fees may apply if you request another delivery.

Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the courier to investigate the shipment. Courier investigations may require several business days.

Pato is not responsible for delays caused by incorrect delivery information, courier disruptions, public holidays, weather conditions, or events outside our reasonable control.